Return policy

Under what conditions should I return the product?

The product must be returned in its original packaging and in the same conditions as it was received. A used product, broken or out of its packaging will not be accepted as a return.

What happens if I have made the wrong size?

We always recommend checking the garment measurement tables and in case of doubt write an email to the address hola@latribudemami.com. In the event that you need to change the size of a garment, you must pay the full amount of the freight.

How many days do I have to return my product?

You have a maximum of 15 days to return the product from the day you received it.

Can I return only part of my order?

Yes, you can do it as long as the returned product is in its original packaging and in perfect condition.

How long will it take to get the amount back?

The refund of your order will be made in a maximum of 15 working days.

What do I do if a bad or wrong product arrives?

Once the condition of the product has been verified through photos, we take care of the return costs. You will receive an email with a return label that you must paste on the package to be returned.

Do you have any other questions?

Write an email with your question to hola@latribudemami.com.